Cancellations & returns
Please read the following paragraphs which describe our cancellation and returns policy.
We understand that everyone is busy and we try our best to be as flexible as possible. However, please note before booking that we reserve the right to apply the following terms from the start time on the booking date:
We require a 50% non-refundable deposit of the total package cost due 4 weeks prior to the first booking date or due immediately if the booking is made within 4 weeks of the booking date.
Bookings are not confirmed until the non-refundable deposit is received.
Deposits for bookings which are postponed will be carried over to the re-scheduled booking if we are notified in writing more than 7 days in advance of the booking date.
Bookings postponed less than 7 days in advance of the booking date will be charged an additional £50 administrative fee.
Bookings cancelled less than 72 hours in advance of the booking date will be charged the full rate.
Bookings rescheduled less than 72 hours in advance of the booking date will be charged £100.
Due to the nature of our services, we do not accept returns for consultations.